Terms & Conditions
1. Terms
By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials
(information or software) on IFEM’s web site for personal,
non-commercial transitory viewing only. This is the grant of a license,
not a transfer of title, and under this license you may not:- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on IFEM’s web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or “mirror” the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by IFEM at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
- The materials on IFEM’s web site are provided “as is”. IFEM makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, IFEM does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall IFEM or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on IFEM’s Internet site, even if IFEM or a IFEM authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on IFEM’s web site could include technical, typographical, or photographic errors. IFEM does not warrant that any of the materials on its web site are accurate, complete, or current. IFEM may make changes to the materials contained on its web site at any time without notice. IFEM does not, however, make any commitment to update the materials.
6. Links
IFEM has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by IFEM of the site. Use of any such linked web site is at the user’s own risk.
7. Site Terms of Use Modifications
IFEM may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to IFEM’s web site shall be governed by the laws of the State of QLD without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Client Engagement Terms
The following terms apply to all clients who engage us for professional services, including but not limited to website design and development, sales funnels, CRM setup, email marketing, copywriting, SEO, and strategic consulting. By engaging our services, you agree to the following.
9. Who We Work With
We work with service-based business owners who are serious about investing in their growth and who value professional expertise. We are selective about who we take on, not every business is the right fit, and not every enquiry results in an engagement. If we don’t believe we can deliver meaningful results for your situation, we’ll tell you upfront. We are not the cheapest option, and we don’t compete on price. If budget is your primary decision-making factor, we’re probably not the right fit for each other, and that’s okay.
10. Quotes, Scope, and Fixed Pricing
All work is scoped and quoted in advance. Our quotes are fixed prices, not estimates, the price you agree to is exactly what you’ll pay. If we’ve underestimated the time required, that’s on us, not you.
However, the quote covers only what is expressly listed. Do not assume that anything not specifically mentioned is included. If you need something that isn’t in the quote, we’ll discuss it and provide a separate quote. Requests outside the original scope are treated as additional work and priced accordingly.
11. Payment
Payment is required in full before work commences. We do not offer payment plans, instalment arrangements, or deferred billing except in limited circumstances for engagements exceeding $20,000, and only where agreed in writing before the project begins.
All invoices are payable on receipt. Late payments incur fees, and we reserve the right to suspend all services, including live websites and active campaigns, if invoices are not paid within the specified timeframe.
We accept payments in both AUD and USD.
12. Intellectual Property and Ownership
All work we create, including designs, code, copy, layouts, funnel structures, and email sequences, remains our intellectual property until every invoice has been paid in full. Upon full payment, ownership of the custom work transfers to you.
Premium themes, plugins, and software licences used in your project remain ours. If your site is hosted with us, you benefit from these licences at no extra charge. If you move to another host, you’ll need to purchase your own licences or have your developer rebuild those elements.
Any materials you provide to us, logos, images, brand assets, remain yours at all times.
13. Hosting and Site Migration
Where we host your website, hosting is provided on a month-to-month basis. If you choose to move your site to another provider, the migration is your responsibility.
We will provide access credentials once all invoices are paid in full. We are not responsible for any issues arising from migrations performed by you or a third party.
14. Third-Party Access and Modifications
If you grant a third party access to a website, system, or campaign we’ve built or manage, our responsibility for its performance ends from that point forward. This includes impacts on speed, SEO rankings, conversion rates, security, and functionality.
If you need us to fix issues caused by third-party modifications, that work is quoted separately and charged at premium rates. We strongly recommend maintaining regular backups before granting anyone else access.
15. No Guaranteed Outcomes
We do not guarantee specific revenue, leads, conversions, rankings, or any other commercial outcome. Business results depend on many factors beyond our control, including market conditions, your own efforts, competitor activity, and third-party platform changes.
Our commitment is to deliver the agreed services with professional skill, strategic thinking, and nearly 30 years of experience. We do not accept liability for business outcomes, and dissatisfaction with results does not constitute grounds for a refund.
16. Your Responsibilities
Working with us is a collaboration, not a delegation. We need you to show up, respond promptly, provide the assets and information we ask for, and follow through on your commitments. Projects stall when clients go quiet, and we don’t accept responsibility for delays caused by slow responses or missing materials.
If you repeatedly miss scheduled meetings, fail to provide requested information, or are otherwise unresponsive, we reserve the right to pause or terminate the engagement.
17. Ongoing Services and Minimum Terms
For ongoing services such as ads management, SEO, or email marketing, a minimum engagement period of three months applies. After that, either party can end the arrangement with 14 days’ written notice.
We are not responsible for the performance of any campaign or platform after you or a third party takes over management.
18. Suspension and Termination
If an invoice is overdue, we will provide written notice. If payment is not received within seven days of that notice, we reserve the right to suspend all services, including taking websites offline, until the account is brought current.
If we terminate an engagement due to non-payment or breach of these terms, all fees paid to that point are retained, all work product remains our property, and we are under no obligation to hand over files, access, or deliverables.
19. Limitation of Liability
Our total liability in connection with any engagement is limited to the total fees you have actually paid us. We are not liable for any indirect, consequential, or incidental loss, including loss of revenue, profit, business, or goodwill, regardless of whether such loss was foreseeable.
20. Disputes
If a dispute arises, we’ll try to resolve it directly and in good faith. All dispute communications must be in writing via email. If we can’t reach a resolution, either party may refer the matter to the appropriate tribunal or court in the relevant jurisdiction.